1. Agreement to Terms
By accessing or using any IT services provided by Saakra Enterprises Pvt Ltd ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.
Key Points:
- These terms govern your use of our IT services
- We reserve the right to modify these terms
- You are responsible for maintaining account security
- Certain uses of our services are prohibited
2. Definitions
For purposes of these Terms:
- "Services" means all IT services provided by Saakra Enterprises, including but not limited to software development, cloud computing, managed services, cybersecurity, and data analytics.
- "Client" means any individual or entity that uses or purchases our Services.
- "Content" means any data, information, materials, text, graphics, or other content uploaded, downloaded, or appearing on the Services.
- "User" means anyone who accesses or uses our Services.
3. Description of Services
Saakra Enterprises provides a range of IT services including:
- Custom software development and application modernization
- Cloud infrastructure setup, migration, and management
- 24/7 IT support and managed services
- Cybersecurity assessments and implementation
- Data analytics and business intelligence solutions
- IT consulting and digital transformation services
4. Service Levels and Availability
We strive to maintain high service availability:
Service Type |
Availability SLA |
Response Time |
Critical Systems |
99.99% |
1 hour |
Standard Services |
99.5% |
4 hours |
Consulting Services |
Business Hours |
24 hours |
Service Limitations
Our Services may be subject to limitations including:
- Scheduled maintenance windows
- Force majeure events
- Client-provided infrastructure limitations
- Third-party service dependencies
5. Client Responsibilities
As a Client, you agree to:
- Provide accurate and complete information for service setup
- Maintain the confidentiality of your account credentials
- Comply with all applicable laws and regulations
- Obtain necessary rights for any content you provide
- Promptly pay all fees for Services rendered
6. Prohibited Activities
You may not use our Services to:
Illegal Activities
Violate any laws or facilitate illegal activities.
Harmful Content
Distribute malware or harmful code.
Security Violations
Attempt unauthorized access to systems.
Spam
Send unsolicited communications.
These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of Salem, Tamilnadu.